True Religion Sucks Customer Reviews and Feedback
True Religion Brand Jeans is an American clothing company established in April 2002 by Jeff Lubell and Kym Gold and is based in Vernon, California. True Religion Brand Jeans uses premium denim, some of which are made in the United States. In 2009, True Religion was sold in about 900 boutiques and specialty stores in 50 countries on six continents.
True Religion has a horrible customer service on-line, an Anonymous client on reviews.io wrote that there has been no service response for over 3 weeks.
"I would suggest that no one spends a dime with this company. Customer service is the worst right now. No excuse! Pandemic has nothing to do with the lack of customer service response. No replies to emails and the website isn't running properly. People waiting for over 3 weeks for either a reply or refund information. All other companies are up and running and at least replying to customers for the most part. No excuse!"
Former Employee - Anonymous Employee says"Company has been a sinking ship for quite sometime and is currently going through its second bankruptcy. While second chances are always great, TR will have to get to the core of its issues: bringing in better talent, initiating a better culture, communication, AND transparency. Since the new CEO has come in, True Talks (Company-Wide Meetings) were no longer held, which left employees feeling in the dark. Leadership is seriously lacking diversity."
Former Employee - Store Manager says"Horrible DM she was a nightmare"
Former Employee - Store Manager says"Don’t care about their people, close stores without notice and plan to close more, low pay, terrible sales due to poor product and poor upper mgmt. U will have to work open to close often without a break."
Current Employee - Anonymous Employee says"New leadership lacks any vision or strategy or motivation to move the company forward. Focused on the old days which are long over"
Current Employee - Assistant Manager says"Dealing with managers and corporate employees who were incompetent and Narcissistic"
Former Employee - Corporate says"Upper management/senior leadership team is clueless. They allow horrible decisions to be made for this company. The blame culture here is nasty, everyone has someone else to blame for the bad decisions being made. The unrealistic deadlines that they’re enforcing? Oh that’s because of a different department. The completely overwhelmed and under qualified creative director that they hired to look cool on Instagram & fit in with a culture that already liked the brand & didn’t need us to try this hard? Oh that’s the old CEOs decision and they obviously can’t change it even though she was viciously fired (as she should be). They lay off people that actually care about the company and have put 10+ years in, they ignore the only people that actually meet the insane deadlines, they hire and promote the absolute worst “managers” (I don’t even want to call them that because if you report to them you’ll be “managing up” aka coaching your manager through everything they do while you continue to not be paid for it). Don’t forget that they change their customer and aesthetic literally every 2-3years and it’s on a continuous loop, they recently switched back to designing for a customer they tried to get in 2014 & it didn’t work then either (bankruptcy). This company is a mess. It’s a shame because it was something great."
Former Employee - Anonymous Employee says"They promote and keep employed only who they like. No hard work necessary. Be in the "in circle" and you will stay employed and generously paid"
Former Employee - Anonymous Employee says"Upper management is completely lacking in any kind of motivation or willingness to help. Most of the shortcomings of this company is blamed on the field teams and the store managers. Area managers and district managers will constantly talk about store managers that have left the company and blame short fallings on them and blame the lack of business on the past employee. This company is a joke to work for and there are rumors that they will no longer have brick and mortar stores by next holiday. Get out while you can because true religion is going down fast."
Current Employee - Co-Manager says"This place is horrible they do not care about their people. Constantly closing stores and cutting positions. Crappy raises"
Current Employee - Associate Buyer says"The company has been down-trending for years, with some half-hearted attempts to recapture our clients interest and boost the company thru sales and public opinion. Unfortunately, it has been apparent for ~3 years that the company is only interested in making decisions that benefit us in the short term. There has not been a long-term trajectory for some time. It is obvious to all of us that the SLT and the Board know that a gray storm cloud is brewing over our future, and every day the longevity of our brand gets shorter and shorter. The Board of Directors is clearly not focused on genuinely turning around the company, but instead, just interested in their ROI – It was per the Board that 401(k) match was cancelled, no one received a bonus or merit increase, and lay-offs occurred two weeks ago. The SLT is nearly non-existent at this point, and the SLT members that are left are in fear of themselves being laid-off – The vibe feels impassionate all around. The fear culture grows more intense day over day, creating chaos and tension between all employees. The new CEO is under-qualified and if making poor business choices. I would strongly and passionately advise anyone to not go near this company for potential employment."
Lead Sales- Stylist (Former Employee) says"Would not recommend true religion to anybody job security is not promised at all even when your a great employee. And management turnover is high. As a whole the business is slowly going down."
Assistant manger (Former Employee) says"Just very unorganized. I did the job but the store manager was very negative and downgrading. Didn’t know how to manage properly. Poor teamwork and leadership skills."
Sales Associate (Former Employee) says"management sucks no breaks company is to cheap only two part coverage so your never able to take a break without being interrupted . they over work you for a little amount of pay60% DiscountOver work you"
Sales Associate/Cashier (Former Employee) says"Rude management. Bad hours. Fun customers, but your co-workers make it unpleasant. Management stereotyped customers. I was almost physically assaulted on the job by another associate and they were not disciplined. Managers gossip about associates and one another. If you have another job, they are terrible at scheduling around it or will take you off the schedule."
Sales Associate (Former Employee) says"Company has a developed culture of do more with less. Meaning majority of shifts are understaffed no matter what the sales goals are for the day. Not safe, weekly grab and runs at any location. Most enjoyable part of the job are the customers from all walks of life.60% discountlow pay and hours for part-time staff."
Sales Associate (Former Employee) says"I was highly dissatisfied working for this company. The other employees were rude as well as managers. No guidance or training was given. If they didn’t like you they let t be known and try to push you to quit."
Sales Associate (Former Employee) says"Very often store was stolen from, on occasion multiple times within a couple of hours. Hours were based on seniority. Very minimal possibility of promotion within company. Pay was very low.DiscountLow Pay, Unsafe work environment"
Sales Associate (Former Employee) says"As a sales associate you get 2% of what you make. I only received $66 of what I made in January. Not sure how much I sold for the store it was a few thousand dollars. When I gave my two weeks notice management threw me out the door and treated me with disrespect. I would not work there ever again.70% off discount2% commission"
Accounts Payable Supervisor (Former Employee) says"After the founder sold the business, the new management made such radical changes to the clothing designs, the brand lost it's customer base and has never been able to recover it.no pros to mentionbusiness is failing"
Assistant Manager (Former Employee) says"too much to explain - overall not a great company to work for, especially this location. Poor training, inexperienced people working. Too much to explain"
Sales Associate (Former Employee) says"they have favoritism and do not pay fairly. You are overworked and under paid, short breaks, they keep in the mall after hours for excessive times and all nightno benefits"
Sales associate (Former Employee) says"worse place ever to work at. people were disgusting and rude. To much drama going on over there. People were stealing it was just a horrible experience honestly and truly.nothingall about favoritism and lots of drama"
eCommerce Merchandiser (Current Employee) says"THE TRUE STORY: THE STITCH THAT STARTED IT ALL In 2002, True Religion emerged onto the Los Angeles denim scene by blowing up the construction of the classic five-pocket jean. Industry-standard sewing machines couldn't handle our designs, so we broke them apart and rebuilt them to produce our one-of-a-kind vision. With its five-needle thread at two-stitch-per-inch process, our Super T stitch was instantly recognized for style that was unlike any other denim brand in the world. True Religion's designs soon caught the attention of the world's most iconic style leaders, and demand for our denim grew rapidly. Everything from there on out was committed to be bigger, better, and bolder than the rest. As our stitching evolved, True Religion became synonymous with quality craftsmanship and bold style designed to stand out. Our specialty denim fits, washes & treatments, were all designed with amplified details to grab attention at every turn. Our iconic horseshoe was born from the silhouette of a Buddha's smile, and our hardware was inspired by the romance of denim's 140-year history. We have always been fashion forward, even from behind. Our styles inherit the swagger of their given name. The Joey. The Ricky. The Halle. However, it's the Fearless Style Leaders who rock True Religion with a Be So Bold attitude that ignite the world with bold statements of creative self-expression. We became famous because we were like no one before us, and what began with a stitch now leads to a future of innovative fashion designed by the fearless, for the fearless."
Retail Sales (Former Employee) says"boring, don't pay good company sucks, and don't care about advancement in the companydiscountpay"
Sales Associate (Current Employee) says"Barely any hours. Unprofessional management. Immature staff. Your checks aren't even half enough to buy the product. Do not expect any checks over $150 per week. This is only good for highschool kids and people looking for only a LITTLE extra cash. I recieved an award for top sales and didn't even get a raise.good discountunprofessional management"
Retail Sales Associate (Current Employee) says"work is usually slow and the management does really like people to sale the way they were taught even if it does great for them they want you to sale there way and it just had no type of good enviornmentnoneshort breaks, bad management, horrible hours"
Cashier (Current Employee) says"Working at True Religion has its ups and downs. One main thing that i look for within a company is growth and within this company there is no growth."
Benefits Manager (Former Employee) says"Two Chapter 11 bankruptcies in 2.5 years. Cost savings decisions will result in the eventual failure of the company. This is not a company that appreciates their employees."
Store Manager (Current Employee) says"Mal estructura organizacional, demasiada rotacion de personal, no tienen cultura laboral, no capacitacion, no comunicacion, no pagan exceso de tiempos, pagos si puntuales, no recibos de nomina, contrata un outsorcing."
Stock Supervisor (Former Employee) says"Poor management from the store level all the way to corporate offices. No one seems to know what direction to take the company on or how to even run a company on the first place. Lots of drama and conflict at all levels of the company. The pay is decent, but the stress isn't worth it."
Katie alaska says"If I could give 0 stars I would. They sent me not just the wrong pants, the wrong size, but the jeans I got look used! The thighs are obviously worn out! I’ll never buy from them again. Lol what kinda store sends old used jeans to a customer."
Smikey says"Absolutely shocking customer service probably the worst I've ever experienced! I don't usually leave negative reviews but on this occasion felt I had to. Seven days since placing my order and still not shipped but no communication stating there's going to be a delay. I appreciate it's a busy time but communication is key. They won't let me cancel until ten working days have passed. Truly terrible customer service. My advice would be DO NOT ORDER.”"
Sasha Lanzeer says"I have not received an item I ordered and the tracking and account clearly shows this. They have not responded to one email query I have sent them. They are do not deliver - they are not trustworthy. Do not buy from their online store."
Boi Trinh says"TRASH!!! This is the most ridiculous site to shop ever. If you have an order with 10 different items, be prepared that it will charge your bank 10 freaking different transactions, which is super annoying. However, this is still not too bad if you only have 1 order with them. BUT if you have 3, within 7 days, your bank transactions will be all over the places, there is no way you can keep track of whichever charge is belonged to whichever order. WHICH THEN THEY WILL OVER CHARGE YOU!!! Emailed the support 3 damn times, NO RESPONSE. Talked to them over the phone for 20m, still nothing got resolved. COMPLETELY RIDICULOUS!!! WORST SITE EVER!!!"
Char Eldridge says"Quick delivery and good quality clothing."
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